Patient Information

What's Involved in a Specialty Appointment

Once your primary care veterinarian has referred you to our veterinary hospital, contact us to schedule an appointment.

We understand booking an appointment to see a veterinary specialist can be nerve-wracking, but knowing what to expect will help make this process more pleasant for both you and your pet. 

Our Pet Care Philosophy

We operate as an extension of your primary care veterinarian should unique medical care be required. We proudly provide pet owners and vets in Charlotte with advanced-level procedures and services not generally available through regular veterinary practices. 

We work cooperatively with your your regular veterinarian and our network of specialists to guide you through the best treatment options for your pet.

Payment & Financing

At Carolina Veterinary Specialists in Rock Hill, we want you to concentrate on your pet and the care they need. We're dedicated to helping you navigate our financing and payment options. The following information may answer any questions you may have.

• What types of payment options are available?

  Payment in full is required at the time services are provided or upon your pet's discharge from our veterinary hospital. We accept payment by cash, check, MasterCard, Discover, American Express, and Visa.

  Financing options include CareCredit and ScratchPay payment plans.

• Are there payment plans available for my pet’s care?

  We are proud to offer CareCredit and ScratchPay as financing options.

  Both of these feature an easy application process that will send you results in minutes.

• Will I be provided with an estimate of costs?

  Before we treat your pet, we will provide a good-faith estimate of the total cost of our services. However, unanticipated circumstances can arise that could influence what your final bill will come to. 

  Before you leave our facility, we'll review our written estimate with you and require a deposit based on our estimate before administering any further treatment. 

• What are the fees associated with a specialty appointment?

  You are financially responsible for paying the initial exam fee and any diagnostics or treatment that you agree to for your pet's treatment. Payment is due at time of service. 

  In cases where your pet needs subsequent surgery, hospitalization, or diagnostics, an upfront deposit is required, with payment due in full when your pet is discharged. 

• What are the fees associated with an emergency/urgent visit?

  For all emergency/urgent exams, a deposit payment is required. After our veterinary specialists examine your pet, you'll be provided with an estimate for treatment before we guide you through defining a treatment plan. 
  
  An upfront deposit is required for further diagnostics, surgery, or hospitalization. Payment in full is due when your pet is discharged. 

• Can you help me complete pet insurance forms?

  We’re happy to help you complete insurance forms for your pet’s appointment.